We understand that at times there is a price to pay when choosing more sustainable materials. That is why we offer all our customers a Satisfaction Guarantee. If you feel like our natural products are not the perfect fit for you, we’ll refund your money back to you.
Please reach out to our Customer Care team, via email or live chat, within 30 days of receiving your product and share your feedback and some photos with us. Shortly, one of our team members will be in touch with you to guide you through the next steps.
In the event that your product is returned back to us, the return shipping will be at your own discretion. You are free to choose the shipping method that best suits you. However, we strongly recommend that you add a tracking number.
You can talk to us through Live Chat available on our site or via email at info@thebamandboo.com, we’ll help you through every step.
